Shipping & Returns

Shipping Policy

We may update this Shipping & Returns page from time to time, please check occasionally to ensure you are aware of any changes.

Orders and Delivery

You may place an order for products or goods via the shopping cart tool on our Website. For any issues or assistance please Contact Us

We use delivery service providers to help us get our products to you. Our delivery service providers are unable to deliver to a PO Box, only residential addresses. In some circumstances your workplace address is acceptable. Our delivery service providers include:

Australia Post, Aramex (Fastway), Allied Express, Team Global Express, Hunter, Sendle, iMile, Couriers Please.

Tracking codes/numbers/consignments and the delivery service provider being used for your shipment are provided for all orders, and emailed to you when the product/s are dispatched or packed and ready to be dispatched from the warehouse.

Updates on delivery service provider network status can be found on delivery service provider websites.

Unforeseen circumstances impacting delivery service provider networks and shipping delays may include; natural disasters, floods, bush fires, etc.

Delivery of items is subject to availability and we cannot accept responsibility or liability for any item unexpectedly out of stock. We regularly update our website to ensure this does not happen, however, in the rare occasion that a paid item is out of stock we will offer you a store credit or full refund.

Healthy Living Hub endeavour to dispatch all in-stock orders within two (2) to four (4) working days.

Deliveries within Australia may take three (3) to five (5) business days to receive but can take longer depending on our suppliers and your location. We accept no responsibility for delays. We will do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider.

If stock is ordered from overseas, there may be a delay of up to four (4) weeks. We will notify you of any unexpected delays as soon as reasonably possible.

Postage rates within Australia:

  • We charge a flat rate of $8.50 per order for delivery throughout Australia
  • All Australian orders $95 and over receive free delivery (there are exceptions, please see Undeliverable Postcodes)

International: Unfortunately for the time being we do not offer international delivery.

If you have a large or specific order request, please Contact Us, and we will do our best to accommodate your needs.

Generally, deliveries of products or goods are during weekdays, with no deliveries on weekends or public holidays.

It is important for you to advice of any special instructions that we can provide to the delivering company, such as access limitations or restrictions.

Delivery Address

It is your responsibility to make sure that your delivery address details are correct, we will not be responsible for any incorrect or failed delivery if you do not supply current, accurate delivery address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further shipping fees or terminate this agreement and issue a refund in accordance with this agreement.

Due to limited access of our carriers, there are certain postcodes that we are unable to deliver to, please refer to the two lists below for details. Please Contact Us for more information if unsure delivery is available in your area.

Undeliverable remote areas

We try our best to deliver Australia wide, however, there may be remote areas that are undeliverable. Please Contact Us if unsure before making a purchase, and we can check for you.

For some products delivery is excluded to the below post codes.  Please Contact Us if clarification is required before completing your purchase in regards to whether delivery of a specific product is possible to your post code.

885

2222

2449

2818

2827

2829

2836

2839

2874

2898

3724

4477

4490

4626

4822

4871

4875

6044

6209

6224

6290

6442

6536

6562

6707

6713

6725

6728

6743

6751

6753

6754

7255

7256

7258

7260

Orders lost in transit

When we dispatch your order, on certain items we are able give you a tracking code for you to track the progress of your order. If you are concerned that your order has been lost or misdelivered, we ask that you Contact Us as soon as possible, so that we can investigate. You understand that while we will investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order.

In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

Risk

Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery unless you have given authority to leave unattended. If you have authorised us or our agents to leave your order unattended, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you are not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

If we accept a return of any products or goods, risk in those products or goods will revert to us on our confirmation of receipt of the returned products or goods. We recommend you insure goods you return to us against loss or damage in transit.

Events beyond control

As in life, sometimes circumstances beyond our control (impacts of strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we cannot control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue.  While they continue, we may choose to cancel your order, or otherwise complete your order once things have returned to normal. If we expect a major delay, we will contact you to discuss a suitable solution.

Returns Policy

Refunds and exchanges on change of mind

Healthy Living Hub do not normally refund for ‘Change of Mind’, so please choose your product/s carefully. However, if you wish to return an item, please Contact Us first within 30 business days.

After consideration, we may issue a refund, store credit or exchange. Costs associated with returning an item for change of mind, is the sole responsibility of the customer.

Products that are approved for returned for change of mind need to be undamaged, unstained, and unused. A restocking fee of 10-15% of the total price (including shipping) may apply and be deducted from the refund. Certain items are not eligible for return, please see section below: Health & Hygiene – Unacceptable items for return or refund. 

Once the products are received, inspected and determined to be in a re-sellable condition, we will send you an email to notify you that we have received your return and to confirm if the refund is valid. Once approved your refund or exchange will be processed. For refunds a credit will automatically be applied to your credit card or original method of payment, within 30 business days

Defective and damaged items

In accordance with Australian Consumer guidelines, Healthy Living Hub will always replace or exchange damaged or faulty items. Items will be replaced with the same originally purchased (if available) or another item of your choice to the same value. If the item cannot be replaced, we will issue a credit or refund.

All products purchased from our website are checked for defects and quality before shipment. If your item has a defect please Contact Us

Please include all details, invoice/order number and an explanation of the issue in your email or contact us form.

Health & Hygiene – Unacceptable items for return or refund

Healthy Living Hub are unable to accept return of items from the following due to Health and Hygiene reasons:

  • Health and medical machines and devices
  • Personal protection equipment and hygiene products
  • Vitamin and mineral supplements
  • Consumable products (e.g. protein and powder supplements, teas)

Conditions for returns

Please note that you are required to inform us of any fault with the products or goods in the period from delivery until the fault or problem would reasonably be expected be noted.

We will provide details on how best to return the product to our suppliers’ distribution centre or warehouse.

Unfortunately, without the products or goods we cannot issue an exchange or refund.

Late or missing refunds

If you have not received your approved refund, first check your bank account. Then contact your credit card company / bank as it may take some time before your refund appears in your account. If you have still not received your refund, please contact us via the Contact Us form for us to investigate.

This document was last updated: 04/07/2026

Â