Privacy Policy
At Healthy Living Hub, we are committed to protecting and respecting your privacy. Like most people we do not like spam.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@healthylivinghub.com.au
Who are we?
Our business was started in 2020 and we sell health and wellbeing lifestyle products via our online store: https://healthylivinghub.com.au. Our Australian Business Number (ABN) is 86 577 964 938
By using our Website and providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined in this Privacy Policy.
If you do not want to provide personal information to us, then you do not have to, however this may affect your use of this website.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, purchase any products from our website or if you register and subscribe to our email list to receive our newsletters, marketing emails and SMS.
When you agree to receive marketing messages from Healthy Living Hub at your email and/or mobile, you consent/agree to receive marketing communications from Healthy Living Hub,. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel SMS communication and/or UNSUBSCRIBE to cancel email messages communication.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, phone numbers, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process orders that you have submitted;
- seek your views or comments on the services we provide;
- notify you of changes to our products;
- send you marketing communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
Subject to confidentiality obligations, some relevant personal Information may be provided to:
- third parties we engage to supply products to you on our behalf;
- our email and SMS marketing provider for distribution of newsletters and marketing updates
- third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
We disclose your Personal Information if required to do so by law or in circumstances permitted by the Privacy Act.
Remarketing and Behavioural Targeting
These services allow this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.
- Google Ads
- Google Analytics
Personal Data collected: Cookie and Usage Data.
Facebook Ads conversion tracking (Facebook)
Facebook Ads conversion tracking is an analytics service provided by Meta (formerly Facebook, Inc) that connects data from the Facebook advertising network with actions performed on this Application.
Personal Data collected: Cookie and Usage Data.
Display Advertising extension for Google Analytics
Google Analytics on this Application might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data collected: Cookie and Usage Data.
Google Ads conversion tracking (Google)
Google Ads conversion tracking is an analytics service provided by Google that connects data from the Google Ads advertising network with actions performed on this Application.
Personal Data collected: Cookie and Usage Data.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@healthylivinghub.com.au
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@healthylivinghub.com.au
You have the right to ask for a copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of “cookies”
Like many other websites, Healthy Living Hub website uses cookies. “Cookies” are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardians permission beforehand whenever you provide us with personal information.
Transferring your information outside of AustraliaÂ
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside of Australia. By way of example, this may happen if any of our servers are from time to time located in a country outside of Australia. These countries may not have similar data protection laws to Australia. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of Australia in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside of Australia, your information may be transferred outside of Australia in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated 21/04/2024