Returns Policy
Refunds and exchanges on change of mind
Healthy Living Hub do not normally refund for ‘Change of Mind’, so please choose your product/s carefully. However, if you wish to return an item, please Contact Us first with 30 business days.
After consideration, we may issue a refund, store credit or exchange. Costs associated with returning an item for change of mind, is the sole responsibility of the customer.
Products that are approved for returned for change of mind need to be undamaged, unstained, and unused. A restocking fee of 10-15% of the total price (including shipping) may apply and be deducted from the refund. Certain items are not eligible for return, please see section below: Health & Hygiene – Unacceptable items for return or refund.
Once the products are received, inspected and determined to be in a re-saleable condition, we will send you an email to notify you that we have received your return and to confirm if the refund is valid. Once approved your refund or exchange will be processed. For refunds a credit will automatically be applied to your credit card or original method of payment, within 30 business days
Defective and damaged items
In accordance with Australian Consumer guidelines, Healthy Living Hub will always replace or exchange damaged or faulty items. Items will be replaced with the same originally purchased (if available) or another item of your choice to the same value. If the item cannot be replaced, we will issue a credit or refund.
All products purchased from our website are checked for defects and quality before shipment. If your item has a defect please Contact Us
Please include all details, invoice/order number and an explanation of the issue in your email or contact us form.
Health & Hygiene – Unacceptable items for return or refund
Healthy Living Hub are unable to accept return of items from the following due to Health and Hygiene reasons:
- Health and medical machines and devices
- Personal protection equipment and hygiene products
- Vitamin and mineral supplements
- Consumable products (e.g. protein and powder supplements, teas)
Conditions for returns
Please note that you are required to inform us of any fault with the products or goods in the period from delivery until the fault or problem would reasonably be expected be noted.
We will provide details on how best to return the product to our suppliers’ distribution centre or warehouse.
Unfortunately, without the products or goods we cannot issue an exchange or refund.
Late or missing refunds
If you have not received your approved refund, first check your bank account. Then contact your credit card company / bank as it may take some time before your refund appears in your account. If you have still not received your refund, please contact us via the Contact Us form for us to investigate.
This document was last updated: 06/03/2025